FREE PDF PECB - ISO-IEC-20000-FOUNDATION HIGH HIT-RATE LATEST DUMP

Free PDF PECB - ISO-IEC-20000-Foundation High Hit-Rate Latest Dump

Free PDF PECB - ISO-IEC-20000-Foundation High Hit-Rate Latest Dump

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q36-Q41):

NEW QUESTION # 36
When managing a major incident, what is one of the activities that needs to be performed?

  • A. Involve the customer
  • B. Initiate problem management activities
  • C. Escalate the incident
  • D. Keep top management informed

Answer: D


NEW QUESTION # 37
Which is a reason for the requirement to budget service costs?

  • A. To improve the service management processes
  • B. To provide the basis for service provider organization charges
  • C. To enable effective financial control for services
  • D. To reduce overall service costs

Answer: C


NEW QUESTION # 38
ISO/IEC 20000-1 can be applicable to a service provider:

  • A. Even if its customers or suppliers have demonstrated conformity to ISO/IEC 20000 requirements
  • B. Only if its suppliers have demonstrated conformity to ISO/IEC 20000 requirements
  • C. Only if its suppliers haven't demonstrated conformity to ISO/IEC 20000 requirements
  • D. Only if its customers have demonstrated conformity to ISO/IEC 20000 requirements

Answer: A


NEW QUESTION # 39
A transport company with 1500 laptops, received many requests for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?

  • A. Configuration management
  • B. Service availability management
  • C. Capacity management
  • D. Service level management

Answer: C


NEW QUESTION # 40
What is the purpose of information security controls?

  • A. To monitor information security incidents
  • B. To enforce the information security policy
  • C. To control access to the services
  • D. To address identified information security risks

Answer: D


NEW QUESTION # 41
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